Frequently Asked Questions by You
Is everything included in the price of the tour?
We are one of the very few tour operators that offer a product that is ‘all inclusive.’ Once the passenger pays his or her tour fee they do not have to reach into their wallets/purses again except for the optional $30 sleeping bag hire fee if required, drinks, souvenirs and personal items. We do have optional upgrades for accommodation for added privacy and Adrenalin Plus options for the more adventurous, at an extra cost but everything you need i.e. meals, accommodation and national park entry fees are all included.
What kind of travellers are on your tours?
Majority of our travellers are young or ‘young at heart’ who enjoy adventurous, backpacking travels. Our travellers also want fun and informative trips. We are not restrictive of age, but we do require our travellers to have a reasonable level of fitness (varying between each tour).
What kind of Tour Guide will I have?
Our guides are knowledgeable and passionate about the places you’ll visit, understanding the history, culture, people, landscape, flora and fauna. Not just a guide but your personal driver, chef, educator, psychologist, entertainer and mate! They are not only interactive and informative, but have that X factor that can only be described as GROOVY, so you can expect to be captivated by their fun adventurous spirits.
How many people will be on the tour?
We have a maximum of 21 passengers on every one of our tours.
Where will I get picked up for my tour?
If you inform us of where you are staying the night before your tour, we can figure out which location is easiest for you to get picked up from.
How much luggage can I bring?
The maximum luggage allowed is 1 bag (max 20kg) plus a day pack (to take on board the bus for your camera, water bottle, sunscreen etc.) on any of our tours except the Kangaroo Island tours where passengers are requested to bring only a small bag, however this is usually not a problem as it returns to Adelaide and most hostels are happy to hold extra luggage in safe keeping for the short 2-day duration. All our tours apart from the Barossa Valley day tour carry secure trailers with the bus for luggage storage.
What should I bring?
Please bring a hat, sunscreen, walking shoes, water bottle, torch, camera, insect repellent, swim wear, towel, windproof/waterproof jacket, all your normal requirements for travelling and most importantly, a sense of adventure! This of course depends on the tour and season, 2 days before your tour we send you an email with all the information about your up and coming trip!
What are the meals like?
Fresh, nutritious and wholesome. Our food is a definite point of difference, no pre-prepared meals here! Our tour guides source fresh ingredients locally and eat the same food as our travellers, so naturally they plan meals that they will also enjoy and fuel them for our days of adventure!
Do you cater for special dietary needs?
We cater for all dietary requirements for free! Please advise our reservation staff (at the time of booking) of your dietary requirements or other medical conditions that we need to be aware of.
How much fitness is required for the tour?
A moderate level of fitness is required on most of our tours. The Rock 2 Water, Rock Patrol, Flinders Ranges Outback Explorer and the Great Ocean Road & Grampians tours all have walks/hikes that are about 4 – 6km. Travellers will need to keep up with the group and tour guide during these hikes as we can be in remote and harsh destinations at times.
Do I have to participate in all aspects of the tour?
We encourage passengers to assist the guide with meal preparation, dishes, collecting wood etc. A large part of our outback tours is hiking in remote areas, so it is not recommend to stay with the bus as our Groovy groups stay together, play together and have fun together!
Can I upgrade to a private room?
There are single, double and triple upgrade options for accommodation on all our multi-day tours. These are subject to availability and should be pre-booked and payed directly to us. Please ask our reservations staff for prices and availability. We also have double swags and tents available to hire on our Rock Patrol and Rock 2 Water tours.
Do I have to reconfirm my tour?
We require you to reconfirm your tour or package at least 48 hours prior to departure by calling us on 1800 66 11 77 (free call within Australia) +61 8 8440 1640 (from international lines) or by sending us an email on firstname.lastname@example.org. While reconfirming you can advise us of your pick-up, dietary requirements and sleeping bag hire (only for outback tours).
Can I charge my phone or camera during the trip?
The hostels and campsites we stay at will have power points for you to charge your phone or camera during the trip, however you must remember to bring your own universal adapter if required.
What is a swag?
A swag is a traditional Australian bedroll. It is made from canvas, has a waterproof bottom with a foam mattress fitted inside and with the addition of a sleeping bag, will keep you warm and comfortable throughout the night.
Are there showers and toilet facilities available when we go camping?
Yes, we stay at designated campgrounds on all nights where camping is involved and shared shower and toilet facilities are available.
Can I visit the field of lights during my Rock Patrol or Rock 2 Water tour?
Yes! If you are on our Rock Patrol tour you can book this for day 5 of your tour and choose departure 3. If you are travelling on the Rock 2 water tour you can book the field of lights for day 1 of your tour and departure 3. After you have booked your experience please let us know so that your tour guide will be aware of your plans.
Can I start/finish my tour in Uluru?
You sure can! We pick up and drop off travellers at Yulara Campground Reception. There is a FREE shuttle bus service from the campground reception to Ayers Rock airport.
How cold does it get at night while camping?
In the summer it is warm at night but in winter, temperatures can drop to around 0 degrees Celsius. As you will be sleeping outside in winter, you will need a sleeping bag inside of your swag with a rating of at least -4 degrees Celsius. We have excellent quality sleeping bags for hire that are rated to -10C. A beanie on the top of your head helps keep you warm during the desert winter nights.
What is your cancellation policy?
GGG charges 25% 8 – 30 days, 50% 24 hours – 7 days and 100% inside 24 hours prior to tour departure. Inside 3 days passengers wanting to change tour dates will be charged a booking amendment fee of $44.00 per person.
Should I have travel insurance?
We highly recommend passengers have personal travel insurance to cover loss or damage to property, illness, injury or not being able to travel on the confirmed date of departure.