Frequently Asked Questions by You
Is everything included in the price of the tour?
We are one of the very few tour operators that offer a product that is ‘all inclusive.’ Once the passenger pays his or her tour fee they do not have to reach into their wallets/purses again except for the optional $20 sleeping bag hire fee if required, drinks, souvenirs and personal items. We have optional upgrades for accommodation for added privacy and Adrenalin Plus options for the more adventurous, but everything you need i.e. meals, accommodation and national park entry fees are all included.
What is the maximum luggage limit?
The maximun luggage allowed is 1 bag (max 20kg) plus one day backpack on any of our tours except the Kangaroo Island tours where passengers are requested to bring only a small bag, however this is usually not a problem as it returns to Adelaide and most hostels are happy to hold extra pieces in safe keeping for the short 2-3 day duration. All our tours apart from the Barossa Valley day tour carry trailers on the back of the Toyota Coasters. Passengers can bring all their pieces of luggage as well as a day pack to take on board the bus for their camera, water bottle, sunscreen etc.
What should the travellers bring?
Comfortable walking shoes with gripped soles, hat, sunscreen, water bottle, waterproof/windproof jacket, appropriate clothing, swimming gear, towel, toiletries, insect repellent, camera, torch and travel voucher for their tour.
What is a swag?
A swag is a traditional Australian outdoor bed. It is made from canvas, has a waterproof bottom with a foam matress fitted inside and with the addition of a sleeping bag will keep you warm and comfortable throughout the night.
Are there shower and toilet facilities available on the nights where camping is involved?
Yes, we stay at designated campgrounds on all nights where camping is involved so shower and toilet facilities are available.
How much fitness is required for the tour?
A moderate level of fitness is required on most of our tours. The Desert Patrol, Rock 2 Water, Rock Patrol and the Great Ocean Road & Grampians tours all have walks/hikes that are about 4 – 6km. All walks can be done at the individual’s own pace.
Do passengers have to participate?
We encourage passengers to assist the guide with meal preparation, dishes, collecting wood etc. If passengers would prefer not to take the walks/hikes they can stay with the bus however we do not recommend this as our Groovy groups, stay together, play together and have fun together.
Can passengers upgrade accommodation?
There are upgrade options for accommodation on all tours for single, double and twin rooms. These are subject to availability and should be pre-booked and payed directly. Please ask our reservations staff for prices and availability. We also have double swags and tents available to hire on our Flinders Outback Explorer, Desert Patrol, Rock Patrol and Rock 2 Water tours.
Do you cater for special dietary needs?
We cater for all dietary needs. Please advise our reservation staff at the time of booking of the passenger’s dietary requirements.
Do passengers need to reconfirm their tour?
Passengers must re-confirm their tour at least 48 hours before departure on our free call number 1800 66 11 77.
Can I charge my phone or camera during the trip?
Most hostels and campsites we stay at will have powerpoints for you to charge your phone or camera during the trip, however you must remember to bring your own universal adapter if required.
Should I have travel insurance?
Groovy Grape Tours recommends passengers have personal travel insurance to cover loss or damage to property, illness, injury or not being able to travel on the confirmed date of departure.